DuelX

Privacy Policy

Last updated: January 1, 1970

DRAFT — NOT LEGAL ADVICE. This page is maintained by DuelX to explain our privacy practices in plain language. It is not a legal opinion or certification. Before launch, have this reviewed by a privacy lawyer who can confirm it matches your actual data handling, jurisdiction, and applicable laws (e.g., U.S. state privacy laws, GDPR if you serve EU users).

1. Who We Are

DuelX (“DuelX,” “we,” “us”) is a competitive gaming platform operated by DuelX USA, Texas. The Service is available at playduelx.com. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Service.

2. What Information We Collect

  • Account information: email address, username, password, date of birth, and gamertags or platform IDs you add to your profile.
  • Profile information: avatar, bio, game stats, XP, level, rank, trophies, and match history you choose to display.
  • Payment information: we do not store full credit or debit card numbers. Payment processing is handled by PayPal, and we receive transaction IDs, amounts, and status from them.
  • Device and usage data: IP address, browser type, device identifiers, operating system, pages visited, and interactions with matches and tournaments.
  • Communications: support tickets, chat messages, dispute evidence, and emails you send us.
  • Cookies and similar technologies: see the Cookies section below.

3. How We Use Your Information

  • Provide and operate the Service, including matchmaking, tournaments, ladders, and leaderboards.
  • Process deposits, withdrawals, entry fees, and prize payouts.
  • Maintain platform security, prevent fraud, cheating, multi-accounting, and enforce our Terms.
  • Respond to support requests and resolve disputes.
  • Send service-related notifications (match updates, account alerts, security notices).
  • Comply with legal obligations, tax reporting, and law enforcement requests.
  • Improve the Service and analyze usage trends where permitted.

4. Legal Bases for Processing

Where applicable privacy laws require a legal basis, we process personal data:

  • Performance of a contract: to provide your account, matches, and tournaments.
  • Legitimate interests: fraud prevention, security, support, and platform improvement.
  • Consent: for optional cookies, marketing communications, or certain data practices where required by law.
  • Legal obligation: to comply with laws, regulations, or court orders.

5. Sharing and Subprocessors

We do not sell your personal information. We share data only with service providers and partners that help us run the Service, under contractual protections:

  • Lovable Cloud: hosts the application, database, authentication, and storage.
  • PayPal: processes deposits, withdrawals, subscriptions, and other payments.
  • Game platforms and publishers: your public gamertags may be visible to opponents and tournament participants.
  • Other service providers: we may use email, analytics, error-monitoring, or communication tools that process limited data on our behalf.

You can request the current list of subprocessors by emailing us at support@playduelx.com.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Service is used, and protect against abuse. You can manage cookies through your browser settings. Some cookies are essential for the Service to function; disabling them may prevent login or match features from working.

7. Data Retention

We keep your personal information for as long as your account is active. After you close your account, we delete or anonymize most personal data within 1 year, unless we need to keep it longer for legal, tax, fraud-prevention, security, or dispute-resolution purposes. Some aggregated or de-identified data may be retained for analytics.

8. Security

We use access controls, encryption in transit, and the security features provided by our hosting and payment partners. We also review access and monitor for abuse. No online service can guarantee absolute security. If you discover a security vulnerability, please report it to us immediately.

9. Children’s Privacy

DuelX is not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn that a user is under 18, we will close the account and delete personal information as soon as possible, except where we are legally required to retain it.

10. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the U.S., your data may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. We use appropriate safeguards, such as standard contractual clauses, where required by applicable law.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your account and personal data, subject to legal retention requirements.
  • Export or port your data.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at support@playduelx.com with “Privacy Request” in the subject line. We will respond within a reasonable time and may need to verify your identity before processing your request.

12. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice through the Service or by email at least 30 days before the changes take effect, where feasible. The current version will always be posted at this URL.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@playduelx.com.